NE Books and Publishers – Refund and Returns Policy
Effective Date: 28/09/2023
Thank you for shopping at NE Books and Publishers. We strive to provide you with the best possible shopping experience and offer a hassle-free refund and returns policy to ensure your satisfaction with your purchases. Please take a moment to review our policy below.
1. Refund Eligibility
We are committed to your satisfaction with our products. You may be eligible for a refund or exchange under the following circumstances:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide you with a prepaid return shipping label and process a replacement or refund, as per your preference, once the item is returned and inspected.
- Wrong Item Shipped: In the event that you receive the wrong item, please notify us within 7 days of receiving the product. We will arrange for the correct item to be shipped to you and provide a prepaid return label for the incorrect item.
- Unsatisfactory Condition: If you are not satisfied with your purchase and wish to return it, you may do so within 30 days of receiving the product. The item must be in its original condition, including packaging, for us to process the return. Please note that shipping fees are non-refundable in such cases, and the customer is responsible for return shipping costs.
2. Refund Process
To initiate a refund or return, please follow these steps:
- Contact Us: Reach out to our customer support team via email at nebooksandpublishers@gmail.com or by visiting our Contact Us page on our website. Please provide your order number and a detailed description of the reason for the return.
- Return Authorization: Once we receive your request, we will review it and provide you with a return authorization and any further instructions, including a prepaid return label if applicable.
- Pack and Ship: Carefully pack the item(s) in their original packaging, including all accessories and documentation. Attach the provided return label (if applicable) and ship the item(s) to the address provided in the return authorization.
- Inspection and Processing: Once we receive the returned item(s), our team will inspect them to ensure they meet our refund eligibility criteria. If the return is approved, we will process your refund within 5-7 business days. Refunds will be issued in the same form as the original payment method.
3. Non-Refundable Items
Please note that the following items are non-refundable:
- Digital Downloads: We do not offer refunds on digital products once they have been downloaded.
- Custom or Personalized Items: Items that have been customized or personalized according to your specifications are non-refundable unless they are damaged or defective.
4. Contact Us
If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to contact our customer support team at nebooksandpublishers@gmail.com or visit our Contact Us page for assistance.
5. Changes to this Policy
NE Books and Publishers reserves the right to amend or update this Refund and Returns Policy at any time. Any changes to the policy will be posted on our website, and the effective date will be updated accordingly.
Thank you for shopping with NE Books and Publishers. We appreciate your trust in us, and we are committed to providing you with quality products and excellent customer service.
NE Books And Publishers
Website URL: nebooks.in
Email: nebooksandpublishers@gmail.com
Phone: 8638137277